Jul 7, 2014

Purdy Win Constructing Excellence 2014 Award


Following on from our recent Lord Mayor of London's Dragon Award in 2013 the Directors and Staff at Purdy are celebrating another major Award, this time from Constructing Excellence in July 2014 for the London and South East Region.

 

Outstanding Customer Satisfaction - Winner: Purdy

"This privately owned SME decided that a key part of their future is delivering outstanding customer satisfaction. Purdy have woven this into a service that recognises and understands the needs of their clients and their clients' customers' too. Over the past year, Purdy has invested in a new customer service process – new staff, technology and training. Each customer is supported by a relationship manager, dedicated to customer service rather than operational issues. Their clients describe their commitment and true partnering as the key to their success in exceeding expectations."

- Constructing Excellence Judges, 2014

 

Constructing Excellence exist to improve industry performance in order to produce a better built environment and are a cross-sector, cross-supply chain, member led organisation operating for the good of industry and its stakeholders.

"We are delighted that our efforts have been recognised by Constructing Excellence and wish to thank all the members of Purdy, and all our Clients, Customers and Residents for their contributions to our efforts to continually improve the experience of our Customers"

– John Horlock, Managing Director and founder

"This latest award demonstrates the will and desire by all the members of Purdy to go that little bit further - what we've found, is that the advantage of taking on apprentices is that they become great engineers and operatives whilst becoming ingrained into the "Purdy Way" and trained in line with the company's core values. This approach has struck a chord with our Clients"

– Gary Bruce, Strategy and Operations Director

 

More information:

www.constructingexcellence.org.uk