Customer Liaison

At Purdy Contracts we forge close and effective working relationships with all of our clients and stakeholders. This is achieved through an open and honest approach to our service delivery.

We have an impressive track record of working with local authorities and housing associations where we are required to carry out installations, maintenance and repairs to occupied homes. As well as conducting regular meetings, service evaluations and providing important management information for the clients, we also conduct monthly meetings with residents where minutes are taken, taking on board their comments, observations and feedback on our service. We value all types of feedback and this has helped us improve upon our already high levels of service and satisfaction.

Making a difference and involving ourselves within local communities plays an important role in the way we deliver our services. We conduct regular resident forums, coffee mornings and contribute articles for residents magazines including troubleshooting, tips and ideas to avoid heating breakdowns etc. We have also launched pilot schemes and open evenings where residents have been able to view houses or flats where work/new installations have been carried out in order to reassure them of the quality of work and answer any questions they may have.

Purdy Contracts also employs the services of Language Line and all of their staff carry language line cards which display nationality details that non English speaking customers can point to. A translator representing Purdy will then contact them.