Customer Care

Purdy Contracts work ethos and ability to complete a project to expectation and beyond has enabled steady growth in a competitive market.  Our clients are of paramount importance, many long term relationships have been developed over the last 27 years and provide a significant proportion of repeat business. These relationships are direct evidence of the confidence and trust in which our company is held.

Purdy Contracts delivers on the following principals:

  • Availability and Delivery on time
  • Professionalism and Teamwork
  • Quality and Innovation
  • Trust and Integrity

Purdy’s Commitment to Customers is

  • To provide a friendly, helpful and professional service, responsive to customers’ needs
  • To treat all customers with equal courtesy, respect and consideration
  • To work closely with the supply chain/stakeholders to improve service
  • To build long term relationships with customers
  • To respond to customers in a clear, concise and timely manner.
  • To keep any information gathered on customers confidential and use it for the sole use of delivering the service
  • To Consult and seek Customer feedback
  • Conduct regular focus groups to understand the needs of customers
  • To vet, and CRB check all employees working onsite

 

Our ethos and practice is entirely customer-centric. Specific training is provided in customer service/diversity and disability awareness.  A code of conduct/working in occupied premises policy is in place governing employee’s actions, appearance and behaviour. Full uniforms are provided and vehicles liveried.

Employees are trained to respect customers’ privacy, property and contents. All work is conducted within the greatest care with emphasis on conducting as minimal disruption as possible; all premises are left clean and tidy.

Purdy Contracts also employs the services of Language Line and all of their staff carry language line cards which display nationality details that non English speaking customers can point to. A translator representing Purdy will then contact them.